DBZ PRODUCTS
Dual Sport Luggage Solutions
Manufacturer of

CONTACT INFORMATION

 Mailing Address DBZ Products Inc
20817 N. 21st Ave Suite 18
Phoenix, AZ 85027 USA
 Phone (623) 581-7080  
 FAX (760) 280-7080   
 Email info@dbzproducts.com  

Warranty Information

Limited Warranty
DBZ Products will warranty any Dirt-Bagz™ product against defects in materials or workmanship for a period of 24 months from date of original purchase. This warranty does not cover damage due to impact or abuse and is limited to the original owner only.

Enhanced Replacement Policy
For a period of 24 months from date of original purchase all Dirt-Bagz™ products carry a replacement policy against Any damage for any reason. The Enhanced Replacement Policy will, at the discretion of DBZ Products Inc. repair or replace any damaged Dirt-Bagz™ product at a substantially reduced cost to the original owner.

Repair cost will be determined on an individual basis.

Call us at (623) 581-7080 or email us to receive a
Return Authorization Number

Send any damaged product, along with the Return Authorization Number
 and return address.
If damaged product is replaced, damaged unit cannot be returned to original owner and is destroyed by DBZ Products Inc.

Shipping, Return, Purchase and Privacy Policies

Shipping Policy
Most orders within the continental US are shipped from Phoenix, Arizona USA via UPS Ground or similar method.
Orders shipped to Hawaii and Alaska ship via USPS Priority Mail or Ground Service.
All International orders will require additional shipping charges and will ship via USPS Air Priority Mail
Expedited shipping is available on request with additional shipping charges.
Shipping charges include handling and materials (boxes) cost.
All items are shipped within 48 hours of receipt of order unless specified otherwise.
If your order includes a backordered item you will be notified with an estimated time of delivery.
Items that are marked "Free Shipping" are for shipments within the lower 48 US states only.

Return/Exchange Policy
All returned/exchanged items are processed free of charge within 30 days of purchase. All items must be retuned in as new condition with all manufacturer tags attached. All merchandise must be unused, never installed and without damage to. Used items are not available for return. Items returned that do not adhere to the above are subject to a restocking fee.
All returned/exchanged items received by DBZ Products after 30 days from date of purchase are subject to restocking fees of up to 35%.
Customers are responsible for all return shipping charges
Item return/exchange due to packing error will incur no additional shipping charges.
Clearance/Discontinued (Closeout) items may not be available for return or exchange.
Refunds will be credited back to credit card or by check depending on payment method, within 14 business days of receipt of return.
All returns/exchanges are to be sent to;

DBZ Products Inc.
20817 N. 21st Ave #18
Phoenix, AZ 85027
USA


Include copy of original invoice with reason for return/exchange.
Please contact us at info@dbzproducts.com with any questions about any of our policies.

Purchase Policy
All purchases are US$.
Sales tax is applicable on any order shipped to a Arizona Address.
Discounts or Specials can be rescinded by DBZ Products Inc, at any time.
DBZ Products Inc. reserves the right this website and any information listed within.

Privacy Policy
We respect your privacy.  We never sell, rent or give your name, email or address to anyone!  All information is used exclusively by DBZ Products Inc.

   

   


DBZ Products Inc
20817 N. 21st Ave Suite 18
Phoenix, Arizona 85027 USA
(623) 581-7080
Questions? info@dbzproducts.com
 

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